Have a question, need help with an order, or want to chat about a custom request? We would love to hear from you.

Whisker & Wool Co. is a small pet brand, so every message is read and answered with care. Whether you have a question about a product, materials, shipping, sizing, or a special request, please reach out using the form below.

Before You Reach Out

To help us respond as quickly as possible, please include any helpful details in your message.

For order questions, please include your order number if you have one.

For custom requests, please include the product you are interested in, the color or size you are hoping for, and any details that would help us understand what you are looking for.

For product questions, please let us know whether you are shopping for a cat, dog, or another whiskered companion.

Order Help

If your order arrived damaged, incorrect, or something does not seem right, please contact us with your order number and photos of the issue so we can help.

We want you and your pet to be happy with your order, and we will do our best to make it right.

Response Time

We do our best to respond as soon as possible. Please allow 1–2 business days for a reply, especially during busy packing or shipping days.

Thank you for supporting Whisker & Wool Co. We are so grateful you are here.