Frequently Asked Questions
Have a question before ordering? Here are the most common things customers ask about our handmade and thoughtfully sourced goods, materials, shipping, and pet safety.
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Not every item is fully handmade from scratch. Some of our products are handmade in our home, while others are thoughtfully sourced natural materials that we package, pair, or use as part of enrichment sets.
For example, items like crocheted toys, mats, beds, and sewn goods are handmade by us. Other items, such as cork balls, wood balls, wicker balls, feathers, and silvervine sticks, may be sourced from trusted suppliers and included because they support natural play and enrichment.
Each listing includes product details so you know exactly what you are ordering.
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We use natural and thoughtfully chosen materials whenever possible, including wool, cotton, jute, raffia, cork, wood, wicker, feathers, catnip, and silvervine. Each product listing includes specific material details for that item.
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Our products are designed with pets in mind, but all toys and accessories should be used with supervision. Please choose products that are appropriate for your pet’s size, play style, and chewing habits.
Inspect items regularly and remove them if they become damaged, loose, or heavily worn. Natural materials can break down over time, especially with pets who chew, tug, kick, or play rough.
Products with feathers, bells, strings, raffia, jute, cork, wood, small parts, or stuffing should not be left with pets unsupervised. Our items are intended for enrichment and supervised play, not for consumption.
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We recommend supervised play for all cats and dogs, especially with toys that include feathers, bells, strings, raffia, jute, cork, wood, small parts, or stuffing.
If your pet is a strong chewer, rough player, or tends to pull toys apart, please remove toys when playtime is over and inspect them before each use.
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No. Every cat is different. Some cats go wild for catnip, some prefer silvervine, and some may not react much at all. We use these ingredients to encourage enrichment, but reactions can vary.
Orders & Shipping
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Most orders are packed and shipped as quickly as possible. Because some items are handmade or packed in small batches, processing times may vary depending on the product and order volume. You can find the current processing time at checkout or in your order confirmation.
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Shipping is a flat rate of $8.99, and orders of $35 or more ship free.
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Yes. Once your order ships, you will receive tracking information so you can follow your package.
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When possible, yes. If multiple orders are placed close together and have not shipped yet, we may be able to combine them.
Care & Use
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Spot clean only unless the product listing says otherwise. Avoid soaking toys that contain catnip, silvervine, wool, cork, wood, wicker, raffia, or natural stuffing.
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We recommend supervised play for all toys, especially toys with feathers, bells, strings, raffia, jute, or small parts. Remove toys when playtime is over if your cat is a rough chewer or tends to pull pieces apart.
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Please remove it from your pet immediately. Natural materials can wear down with active play, especially with cats who chew, kick, or wrestle hard.
Returns & Issues
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Because many of our items are pet products, we may not be able to accept returns on used items. If there is an issue with your order, please contact us so we can help.
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Please reach out with your order number and photos of the issue. We will do our best to make it right.
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We want you and your pet to be happy with your order. If something is not right, please contact us so we can work toward a solution.
Custom Orders
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Sometimes! If you are looking for a specific color, size, or product variation, please reach out before ordering. We will let you know what is possible.
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For some products, yes. Availability depends on the materials we currently have in stock.
Product & Materials
Still Have Questions?
We are happy to help. Use our contact page to reach out with any questions about products, materials, orders, or custom requests.