Shipping & Returns

Shipping Policy

Last updated: August 27, 2026

Processing Times

Whisker & Wool Co. is a small handmade business. Most orders are prepared and shipped within 3–5 business days. Handmade, personalized, custom, or made-to-order products may require additional processing time. Any longer processing time will be noted in the product description or communicated to you after your order is placed.

Processing time is the time required to prepare your order and does not include the carrier’s delivery time.

Shipping Rates

Standard U.S. shipping is a flat rate of $8.99.

Orders of $50 or more qualify for free standard U.S. shipping after discounts and before taxes.

Available shipping methods and destinations will be shown during checkout.

Tracking

Tracking information will be emailed to you once your order has shipped. Please allow up to 24–48 hours for the carrier to update the tracking information.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or been shipped. Additional shipping charges may apply if an order is returned because of an incorrect or incomplete address.

Carrier Delays

Once a package has been transferred to the shipping carrier, delivery times are outside our direct control. Weather, holidays, carrier disruptions, and other circumstances may cause delays.

If your tracking information has not updated or your package appears delayed, please contact us and we will do our best to help.

Lost or Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery with your order number and clear photographs of the packaging and damaged items.

If tracking shows that your order was delivered but you cannot locate it, please check with household members, neighbors, and your local carrier first. If it still cannot be located, contact us so we can help determine the next step.

Questions

For questions about an order or shipment, please use our Contact page and include your order number.

Returns & Order Issues

Last updated: August 27, 2026

We want you and your pet to be happy with your Whisker & Wool Co. order. If something is not right, please contact us so we can help.

Return Eligibility

Returns may be accepted for unused, unopened, and non-custom products. Please contact us within 14 days of delivery to request a return.

Items must be returned in their original condition and packaging. Returns sent without prior approval may not be accepted.

For health and hygiene reasons, pet toys, pet accessories, catnip, silvervine products, and other pet-use items cannot be returned after they have been opened, used, chewed, worn, or handled by an animal.

Items That Cannot Be Returned

The following items are final sale unless they arrive damaged, defective, or incorrect:

  • Custom or personalized products

  • Made-to-order products

  • Opened or used pet products

  • Opened catnip or silvervine products

  • Gift cards

  • Clearance or final-sale products

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are nonrefundable. We recommend using a tracked shipping method because Whisker & Wool Co. cannot be responsible for returns lost in transit.

Refunds

After an approved return is received and inspected, we will notify you of its status. Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

Items returned used, damaged, incomplete, or outside the approved return conditions may not qualify for a refund.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact us within 7 days of delivery.

Include your order number, a description of the issue, and clear photographs of the item and packaging. We will review the issue and work with you toward an appropriate replacement, refund, or other resolution.

Cancellations

If you need to cancel an order, please contact us as quickly as possible. We cannot guarantee cancellation after an order has entered production, been personalized, or shipped.

Exchanges

We do not currently offer direct exchanges. If an eligible item is approved for return, you may place a new order for the item you prefer.

Contact Us

To request a return or report an order issue, please use our Contact page and include your order number.